Shipping policy

Shipping Policy

At Timber Grooves, we strive to provide you with reliable and timely delivery of our handcrafted products. Below are the details of our shipping policy, outlining shipping timeframes, costs, and international delivery options.

1. Processing Time

  • Personalised Orders: Since our products are made to order, personalised items typically take 2-3 weeks for production before they are ready to ship.
  • Furniture & Large Items: Custom furniture and larger items may take between 4-6 weeks for production due to the complexity and craftsmanship required.
  • Non-Personalised Orders: Standard products that are not customised usually ship within 5-7 business days.

Once your order has been produced, you will receive a confirmation email with tracking information.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Domestic (Australia): We offer both standard and express shipping options. Shipping times may vary depending on your location.
  • International: We offer international shipping to select countries. For international orders, please contact us for a customised shipping quote. Note that the buyer is responsible for any duties, taxes, or customs fees associated with international shipments.

3. Shipping Timeframes

  • Standard Shipping (Australia): Deliveries typically take between 3-7 business days after your order has been dispatched.
  • Express Shipping (Australia): Deliveries typically take between 1-3 business days after dispatch.
  • International Shipping: Shipping times vary depending on the destination country, and it may take 7-21 business days for delivery after dispatch.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the status and location of your package.

5. Shipping Restrictions

  • We ship primarily within Australia, but international shipping is available upon request. If you are located outside of Australia, please reach out to us to confirm shipping availability to your location.
  • Some products, such as large furniture items, may be subject to shipping restrictions due to size or weight limitations. We will notify you during checkout if any shipping limitations apply to your order.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Damaged Items: Please contact us within 7 days of receiving your order with photos and a description of the damage. We will arrange for a replacement or refund, depending on the circumstances.
  • Lost Packages: If your package has not arrived within the estimated delivery window, please contact us and we will work with the shipping provider to locate and resolve the issue.

7. Contact Us

If you have any questions regarding your order, shipping options, or delivery times, please contact us at:

Email: timbergrooves@gmail.com
Phone: 0405 603 036